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Agentic AI services

Multi-agent orchestration and AI workflow automation

Fig AI Systems builds multi-agent systems that route work between specialized AI agents, APIs, documents, users and internal software. A workflow too large or too varied for one agent still finishes the same way every time.

What it is
Routing and structured handoffs across several agents and systems
Best for
Work that spans more than one system, skill or approval
Pairs with
Closed-loop evaluation

What multi-agent orchestration is

Multi-agent orchestration splits one workflow across several specialized AI agents and coordinates them. That coordination is software, not prompting: routing rules, structured handoffs, retries and review gates.

The hard part of an agentic system is rarely the model call. It is everything around it: malformed output, long jobs, write access to production, and failures nobody notices. For a plain-language definition, see what agentic AI is.

When orchestration beats a single agent

Some workflows contain jobs that need different context, different tools, or different definitions of correct.

  • The work divides. A long document, a batch of records or a queue of requests can run concurrently.
  • Steps need different powers. One step only reads, another writes to an internal system.
  • Quality is judged differently at each step. Drafting wants range; classifying wants consistency; a final check wants strictness.
  • A person belongs in it. When a decision needs sign-off, the workflow pauses, presents the evidence and carries on.
  • The process already has stages. If the team describes the work as a sequence of handovers, the agent architecture usually mirrors it.

When a single agent is the better answer

Some workflows are one job with one set of tools and one definition of success. Every handoff you add is another place for information to be dropped.

We usually start with one well-scoped agent and split it only when a step proves it needs its own context, tools or review. Splitting early buys architecture diagrams; splitting late buys a system nobody can debug. That path is on the custom AI agent development page. A conversational front end sits on the agentic chat assistant page.

Designing routing and handoffs

Routing decides which agent gets the work; a handoff defines what one step passes to the next. Both are designed before a single prompt is written, because prose handoffs drift.

  1. Map the workflow as it runs today, including manual steps and undocumented exceptions.
  2. Split it into jobs with their own input, output and definition of done.
  3. Decide what context each agent sees and which tools it may call.
  4. Define each handoff as a structured payload rather than free text, so it can be validated.
  5. Choose what runs in parallel and what stays sequential, then size concurrency to real volume.
  6. Put evaluation and human review gates where a wrong answer is expensive, and logging everywhere.

Step six is covered on the closed-loop AI evaluation and agentic testing page.

What the agents connect to

A multi-agent system is only as useful as the surfaces it can reach.

  • Internal software and APIs - the systems the process already runs on, so no migration is required.
  • Documents - parsing and segmenting files so their contents become workable units.
  • Data stores - retrieval and semantic search, covered on the vector databases and retrieval page.
  • People - review gates, approvals and escalation paths where judgment is required.

Orchestration in two systems

Report Grader is an AI analysis system for education teams. Build-a-Dress is a made-to-order fashion marketplace. We built both, and Build-a-Dress runs on exactly this pattern in production.

Report Grader parses DOCX and PDF reports and segments them for parallel LLM calls. Over 1,000 token-efficient LLM calls run per report analysis. Skill-enabled agents map to a domain-specific corpus, so grading stays grounded in the review criteria. Human-in-the-loop grading lets an inspector contribute. The Report Grader product page walks through the architecture.

Build-a-Dress runs agentic AI workflow automation for quoting. It classifies dress complexity, weight and other pricing signals, then prices the garment automatically. Orders route to verified manufacturers through a verification and payout setup. The application supports over 2,000 monthly active users. The Build-a-Dress product page covers the quoting workflow and the payment integration.

Frequently asked questions

When does a workflow actually need more than one AI agent?

A workflow needs more than one agent when it contains distinct jobs with different context or tools. Parsing a document, judging it against criteria and writing a summary are three such jobs. Separate agents keep each instruction set short and each tool list small. When a workflow is a single job with one tool set, Fig AI Systems builds one agent.

What is the difference between multi-agent orchestration and AI workflow automation?

AI workflow automation is the outcome: a business process that runs without a person driving every step. Multi-agent orchestration is one way to reach it. The coordination layer decides which agent handles which part of the work. Fig AI Systems treats that layer as software with explicit contracts between steps.

How do you stop a multi-agent system from failing quietly?

Handoffs are where a system fails quietly. Fig AI Systems makes each step inspectable: its input, the tools it called, the output it passed on. Closed-loop evaluation runs against those traces. Human review gates sit where a wrong answer would be expensive.

Ready when you are

Map your workflow to an agent architecture

Send us the process end to end. You get back how it splits across agents, where the handoffs sit, and what ships first.